1300 76 76 00
Monday to Friday – 9am to 6pm
Saturday and Sunday – Closed
Get in touch
Our dispute resolution and complaint process
We strive to provide the highest levels of service and advice for our customers. We understand that occasionally you may not be 100% happy with us, our service, or a product we’ve supplied – if so please let us know ASAP by:
- calling ItsMy Group on 1300 73 96 92 and asking for a supervisor
- emailing firstname.lastname@example.org attention to ItsMy Group CEO .
If we can’t resolve your issue immediately, a senior manager will respond to you at the latest by the next business day from receipt of your enquiry.
If we are still unable to resolve the matter within 3 days of this, it will be escalated for the attention of the CEO or deputy CEO who will personally investigate the matter.
We may suggest that you contact your health fund or the Private Health Insurance Ombudsman’s office (PHIO):
1300 362 072
Your health fund or PHIO can also be contacted if you feel we are not dealing with your problem.